Refund policy

Absolute Satisfaction: Returns, Exchanges & Refunds Protocol

Welcome to Eagleo (accessible via https://eagleo.store/). We take great pride in our precision product standards and curation process. However, if you are not entirely satisfied with your purchase, we maintain a transparent, legally compliant, and structured return and refund protocol engineered to protect your consumer rights.

1. The 7-Day Statutory Return Window

Under our standard business guidelines, you possess a strict window of 7 calendar days from the exact date of consignment delivery to initiate a request for a formal product return or size exchange. Requests logged beyond this 7-day threshold will automatically become structurally ineligible for remediation.

2. Mandatory Eligibility Criteria for Returns

To preserve compliance, safety, and hygiene standards across our categories, returned items must satisfy the following parameters under strict manual inspection upon arrival at our warehouse:

  • The product must remain completely pristine, unused, unwashed, unaltered, and free of any physical wear or scent.
  • The item must be encased safely inside its original retail box, outer protective packaging, and any included dust bags or documentation.
  • All original manufacturer tags, authentication certificates, price labels, and operational stickers must remain attached in their factory-sealed positions.
  • Proof of Purchase: A valid order number or digital invoice copy must be presented during the claim submission.
  • Non-Returnable Items: Gift cards and promotional/clearance sale items are strictly non-returnable.

3. Defective, Damaged, or Incomplete Consignments

We implement a multi-step quality assurance checklist before any order leaves our fulfillment hub. However, if a product is found defective or physically compromised upon transit arrival,

  • You must formally report the discrepancy to our support channel via email at support@eagleo.store within 24 hours of delivery.
  • Your report must include your Order ID along with clear photographic or videographic evidence highlighting the damaged or defective attributes.
  • Upon operational validation, a complimentary replacement item or full balance restoration will be accelerated without any additional cost to you.

4. Exchanges

We only replace items if they are defective, damaged in transit, or if you require a different size. If you need to initiate an exchange for the same item, please submit your request along with proof of purchase to support@eagleo.store, and our logistics desk will assist you with the return-pickup or exchange routing.

5. The Refund Process for Cash on Delivery (PKR)

Since our logistics network relies entirely on third-party cash collection handlers at your doorstep, physical cash refunds cannot be processed at your address by the courier agent. For all approved returns associated with COD orders:

Balance adjustments will be safely executed via secure digital channels, specifically through Direct Local Bank Transfer (IBAN) or trusted national mobile financial platforms, including EasyPaisa or JazzCash.

Once your returned package arrives safely back at our primary warehouse facility, it will undergo a manual quality check within 3 business days.

Upon validation and approval of the return, the refund process will be initiated. Please allow 3 to 5 business days for the funds to reflect in your chosen bank account or mobile wallet.

  • 6. Late or Missing Refunds
  • If you have received an official confirmation of approval from our billing desk but have not yet received the funds within the stated period:
  1. Double-check your bank account balance or mobile financial app statement.
  2. Contact your financial institution or bank directly; there is often an internal processing period before a transfer is officially posted on your dashboard.
  3. If you have completed these verification steps and still have not received your refund, please contact our administrative desk immediately at support@eagleo.store.
  • 7. Return Shipping Disclaimers
  • Address for Returns: Do not send packages back to the courier agent without prior authorization. All approved returns must be routed directly to our verified corporate address listed below.
  • Shipping Fees: Customers are responsible for paying their own localized courier costs to ship returning packages back to our warehouse facility, unless the product was structurally damaged or defective upon initial arrival.
  • Please note: The original shipping fee of Rs 200.00 paid during the checkout/delivery process is a third-party logistical cost and is strictly non-refundable.
  • 8. Contact Us & Operational Transparency
  • For any legal inquiries regarding our refund framework or to log a dynamic return request, please contact our administrative support channel:
  • Business Name: Eagleo
  • Customer Support Email: support@eagleo.store
  • Corporate Support Line: +92 343 7161055
  • Operational Address: Shop #22, Ground Floor, Mannat Arcade, Phase 2, New City, Wah Cantt, 47040, Punjab, Pakistan.